§ Help
Support. Engineers who built it.
OctaMem support is the engineers who built the platform. There’s no outsourced tier one. The fastest path is email, you’ll get someone who can debug your code, not redirect your ticket.
- Base URL
- platform.octamem.com
- Auth
- Bearer API key
- Primitives
- details / search / add
Channels by plan
- Builder / Startup[email protected]Next business day
- Team[email protected]24h response
- ScalePriority chat + email4h response
- EnterpriseDedicated solutions engineer1h response, 24/7 incident pager
- [email protected] for general questions, integration help, and billing.
- [email protected] for security questionnaires, DPA / BAA, and vendor reviews.
- [email protected] for enterprise procurement, custom plans, and design partnership.
Reporting an incident
For suspected platform incidents:
- Email [email protected] with the subject "Incident" and we’ll confirm within minutes.
- Include: API key prefix (not the full key), region, request ids from any error responses, and a brief reproduction.
- Enterprise customers: page the on-call via your dedicated runbook link.
Security disclosure
Found a vulnerability? Report it to [email protected] with the details. We acknowledge within 24 hours and patch critical issues within 24 hours of confirmation. See our responsible disclosure policy.